Get in Touch
Reach out to us and we'll get back to you as soon as possible.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. Whether you have a question, feedback, or need to report an issue, we're here to help.
Contact Information
Email us at support@guard.ch for technical support or business@guard.ch for business inquiries. We typically respond within 24-48 hours during business days.
Send EmailResponse Time
24-48 hours during business days
Support Email
support@guard.chBusiness Inquiries
business@guard.chOffice Hours
Mon-Fri: 9:00 AM - 6:00 PM CET
Location
Switzerland - Serving worldwide
Urgent Support
Mark 'URGENT' in subject line
Common Questions
Find quick answers to frequently asked questions about contacting our team
How quickly will I receive a response?
We aim to respond to all inquiries within 24-48 hours during business days (Monday-Friday, 9 AM - 6 PM CET). For urgent technical support issues, please mention 'URGENT' in your subject line.
What should I include in an abuse report?
When reporting abuse, please include as much detail as possible: the user's email or account ID, date and time of the incident, specific VM identifier if known, and a detailed description of the abusive behavior.
Can I request a feature or suggest an improvement?
Absolutely! We love hearing feedback from our users. Send us your ideas and while we can't implement every suggestion, we carefully consider all feedback for future updates.
Do I need an account to contact support?
No, you can contact us whether you have an account or not. We're here to help everyone interested in Guard.ch services.
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